Privacy Policy

1. Introduction

We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. This policy is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained within it.

Please read this policy carefully. If you do not agree with the terms of this policy, please discontinue use of our website.

2. Information We Collect

We may collect personal information from you in a variety of ways, including:

• Personal Identification Information: Name, email address, phone number, postal address, and other similar contact information you provide directly.

• Usage Data: Information about how you access and use our website, including your IP address, browser type, pages visited, time and date of your visit, and other diagnostic data.

• Communications: Information you provide when you contact us, such as enquiries, feedback, or correspondence.

3. How We Use Your Information

We use the personal information we collect only for the primary purpose for which it was collected, or a directly related secondary purpose, including to:

• Provide, operate, and maintain our website and services.
• Respond to your enquiries and customer service requests.
• Send you updates, promotional materials, and other information that may be of interest to you, where you have provided consent.
• Analyse usage and improve the functionality and user experience of our website.
• Comply with applicable laws, regulations, and legal obligations.

4. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website and services, subject to confidentiality obligations.
• Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include physical, electronic, and procedural safeguards. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Retention of Your Information

We will retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your information is no longer required, we will take reasonable steps to destroy or de-identify it.

7. Accessing and Correcting Your Information

Under the Australian Privacy Principles, you have the right to access the personal information we hold about you and to request corrections if the information is inaccurate, out-of-date, incomplete, or misleading. To make a request, please contact us using the details provided in Section 10 below. We will respond to your request within a reasonable timeframe.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

9. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. A cookie is a small text file placed on your device when you visit our website.

We may use the following types of cookies:

• Essential Cookies – necessary for the website to function correctly and cannot be disabled.
• Analytics Cookies – help us understand how visitors interact with our site (e.g. pages visited, time spent on pages), allowing us to improve our services.
• Preference Cookies – remember your settings and choices to provide a more personalised experience.
• Marketing Cookies – used to deliver relevant advertisements and track the effectiveness of our campaigns.

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website. For guidance on managing cookies, refer to your browser’s help documentation.

By continuing to use our website, you consent to our use of cookies in accordance with this Privacy Policy and the Privacy Act 1988 (Cth).

10. Complaints

If you believe we have breached the Australian Privacy Principles or you have a complaint about the way we have handled your personal information, please contact us using the details below. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Lemon Street

Email: hello@lemonstreet.co

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed of how we are protecting your information.